Frequently Asked Questions
Everything you need to know about shopping with Curiovas
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 5 to 10 business days to arrive.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Curiovas accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature available on the website from 9 AM to 5 PM EST.